TERMS OF USE AND DISCLOSURES

Acceptance of Terms
When you access this site, you acknowledge that you have read and have agreed to abide by the terms outlined below. IF YOU DO NOT AGREE TO THE TERMS DISCUSSED HERE, PLEASE EXIT THE SITE IMMEDIATELY.

Copyright
Everything on this site is protected by copyright. However, visitors to the site are permitted to view, copy, print and distribute material from this website as long as:

The material is used for personal information only.

The material is used for non-commercial purposes only.

Any other use requires the written and express permission of Shaunessy Investment Counsel Inc. (“SIC”)

Trademarks
SIC and associated logo(s) are trademarks or service marks of SIC and may not be used without the express written permission of SIC.

Disclaimer
Readers are hereby advised that any material contained in newsletters, email correspondence or the website published by SIC should be used solely for informational purposes. Readers should always conduct their own research and due diligence and seek professional advice prior to making an investment decision.

SIC will not be held liable for any loss or damages arising directly or indirectly as a result of a reader’s reliance on information obtained from our newsletters, our website or email correspondence. Our opinions and analyses are based on sources believed to be accurate and reliable and are written in good faith, but no representation or warranty, expressed or implied, is to be made as to their accuracy or completeness. All information should be independently verified, and SIC is not responsible for errors, omissions or for providing future updates. There are dangers to acting on the information provided as investment markets alter daily and developments may have rendered the information, analysis and opinion expressed by SIC on its website or in newsletters and emails, obsolete.

The information contained on SIC’s website, in its newsletters and any other material published by SIC, does not constitute a representation or a solicitation for the purchase or sale of securities or form part of an offer to provide investment management or advisory services.

Updates
The materials on this website may be out of date and SIC makes no commitment to update the materials on this website.

Limitation of liability
SIC is not liable for any direct, indirect, special, incidental or consequential damages or losses arising out of the use — or the inability to use — the material on this website. This includes, but is not limited to, the loss of data or loss of profit, even if SIC was advised of the possibility of such damages.

Links
SIC is not responsible for the content of any linked sites or website links provided by SIC. These sites are not under the control of SIC or of any of its subsidiaries or affiliates. SIC provides any links to other websites purely as a matter of convenience and does not in any way endorse the contents of or opinions expressed in any linked sites and SIC expressly disclaims any liability or responsibility for any lost profits or any direct, indirect, special, incidental or consequential damages (however they may arise, including negligence) arising out of, or in connection with a person linking to any sites from SIC’s website.

SIC’s Performance Results
With respect to all performance data, such as the annual and quarterly return performance of SIC’s global managed portfolios or SIC’s investment instruments, as published on this website or as distributed by other means, past performance is no guarantee of future results. These results are published for informational purposes only and do not constitute or form part of an offer to provide investment management or advisory services, other than pursuant to an investment management agreement in compliance with applicable laws, rules and regulations.

Forward-looking Statements
This website and other materials disseminated by SIC and may contain forward-looking statements about SIC and including but not limited to its business, investments strategy, market performance forecasts, expected returns, government monetary and other policy, economic forecasts and all other such matters.

Such forward looking statements are statements that are not historical facts and are generally, but not always, identified by the words “expects,” “anticipates,” “believes,” “intends,” “estimates,” “projects” and similar expressions, or that events or conditions “will,” “may,” “could” or “should” occur.

These forward-looking statements are subject to various risks, uncertainties and other factors that could cause actual results or achievements to differ materially from those expressed in or implied by forward looking statements made by SIC. In this website or other materials disseminated by SIC, forward-looking statements are based on the beliefs, opinions and expectations of SIC at the time they are made, and SIC does not assume any obligation to update its forward-looking statements if those beliefs, opinions or expectations, or other circumstances, should change.

 

 

PRIVACY AND PERSONAL INFORMATION

SIC is committed to respecting the personal privacy of individuals who visit our Website. Shaunessy does not gather any personal information from you such as name, phone number, e-mail or street address during your visit to our Website. This information is only obtained if you supply it voluntarily by subscribing to our Blog, contacting us via e-mail or in the course of becoming a client of SIC. All personal information provided is protected under the Privacy Legislation applicable in Alberta. That means, at the point of collection, individuals will be informed that personal information is being collected, the purpose it is being collect for and advising individuals of the right to access such information.

Any personal information provided is not disclosed to anyone except those employees of SIC who need the information to carry out the responsibilities of their job. Any further disclosure of the personal information provided is in accordance with applicable Privacy Legislation.

 

 

HOW TO SUBMIT A COMPLAINT

Filing a Complaint with Us
If you have a complaint about our products or services, please contact our Chief Compliance Officer, Terence K. Shaunessy, at tks@www.shaunessy.com or mail a letter to Shaunessy Investment Counsel, 615 15th Avenue SW, Suite 102, Calgary, AB T2R 0R4. Please include what went wrong, when it happened and what you expect, for example money back, an apology, or account correction. To help us resolve your complaint sooner, make your complaint as soon as possible. Reply promptly if we ask you for more information and keep copies of all relevant documents, such as letters, emails and notes of conversations with us.

 We will acknowledge your complaint in writing typically within 5 business days of receiving your complaint. To resolve your complaint, we may ask you to provide clarification or more information.

 We provide our decision in writing within 90 days of receiving a complaint. The decision will include a summary of the complaint, the results of our investigation, our decision to make an offer to resolve or deny the complaint, and an explanation of our decision. If we cannot provide you with our decision within 90 days, we will inform you of the delay, explain why our decision is delayed, and provide you with a new date for our decision.

If you are not satisfied, you may be eligible for the independent dispute resolution service offered by the Ombudsman for Banking Services and Investments (“OBSI”). If you are a Québec resident, you may consider the free mediation service offered by the Autorité des marchés financiers.

 Taking Your Complaint to the OBSI
You may be eligible for OBSI’s free and independent dispute resolution service if we do not provide our decision within 90 days after you made your complaint, or you are not satisfied with our decision. OBSI can recommend compensation of up to $350,000. OBSI’s service is available to clients of SIC, however this does not restrict your ability to take a complaint to a dispute resolution service of your choosing at your own expense, or to bring an action in court. Keep in mind there are time limits for taking legal action.

 You may use OBSI’s service if your complaint relates to a trading or advising activity of SIC or by one of our representatives, you brought your complaint to us within 6 years from the time that you first knew, or ought to have known, about the event that caused the complaint, and you file your complaint with OBSI according to its time limits. If we do not provide you with our decision within 90 days, you can take your complaint to OBSI any time after the 90-day period has ended. If you are not satisfied with our decision, you have up to 180 days after we provide you with our decision to take your complaint to OBSI.

 OBSI can help you best if you promptly provide all relevant information, including your name and contact information, SIC’s name and contact information, the names and contact information of any of our representatives who have been involved in your complaint, details of your complaint and all relevant documents, including any correspondence and notes of discussions with us.

 OBSI works confidentially and informally. It is not like going to court, and you do not need a lawyer. During its investigation, OBSI may interview you and representatives of SIC. We are required to cooperate in OBSI’s investigations. Once OBSI has completed its investigation, it will provide its recommendations, which are not binding, to you and us. OBSI can recommend compensation of up to $350,000. If your claim is greater, you will have to agree to that limit on any compensation you seek through OBSI. If you want to recover more than $350,000, you may want to consider another option to resolve your complaint, such as legal action. You always have the right to go to a lawyer or seek other ways of resolving your dispute at any time. A lawyer can advise you of your options. There are time limits for taking legal action. Delays could limit your options and legal rights later on.

 You can reach the OBSI by emailing ombudsman@obsi.ca or by phone at 1-888-451-4519. For more information about OBSI, visit www.obsi.ca.

© Shaunessy Investment Counsel Inc. 2003-2018

ADDRESS
Head office
615 – 15th Ave SW, Suite 102
Calgary, T2R 0R4

CALGARY OFFICE
403.802.3108
info@www.shaunessy.com

TORONTO OFFICE
416.238.7182
info@www.shaunessy.com